LUME

Support

Need help? Here's how to get unstuck fast.

Quick answers

The VPN won't connect.

  1. Make sure you're on the latest iOS (Lume requires iOS 18 or newer).
  2. Try a different server from the Servers tab.
  3. Toggle Airplane Mode off and on. Lume re-establishes the tunnel automatically.
  4. If the issue persists, open Settings → VPN & Device Management → Lume and remove the configuration, then connect again.

Streaming services still detect a VPN.

Some streaming providers update their blocklists frequently. Try a different streaming-tier server (Tokyo, London, New York are best maintained). If you're consistently being blocked, email [email protected] with the service name and the server you tried.

I can't use Lume on my work Wi-Fi.

Some corporate networks block all VPNs. Lume's obfuscation works on most of them, but some deep-packet-inspection setups will still block any encrypted tunnel. There's nothing we can do about networks that explicitly forbid VPN traffic.

How do I cancel my subscription?

Subscriptions are billed by Apple. Cancel any time at Settings → [Your Name] → Subscriptions → Lume → Cancel Subscription. We can't cancel on your behalf — only Apple has access to your subscription.

I want a refund.

Apple handles all refunds for App Store subscriptions. Request one at reportaproblem.apple.com within the eligibility window.

How do I delete my account?

In the app, go to Settings → Account → Delete account. This removes your user record and revokes every device key tied to it. Anonymous-mode users can simply uninstall the app — there's nothing on our side to delete.

What we offer

Privacy

Lume does not log, monitor, or store records of user VPN sessions, browsing history, DNS queries, IP addresses, or any other user activity while connected. See our full privacy policy.

Contact

We aim to respond within one business day.